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Use the following links to learn about Just4Pooches customer service policies
or initiate a request for help or ask a question.
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COUPONS & DISCOUNTS
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Coupons can not be applied to merchandise on sale
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First-time on-line customers can use coupon code: J4P5 for 5% off
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Coupons have no cash value and can not be combined with any other offer
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On-line coupons and store coupons may be different from time to time. Shoppers
should monitor our Coupon
Page for up-to-date offers.
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Coupons are not valid on some items.
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Just4Pooches is not responsible for typographical errors
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HOURS OF OPERATION
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Our on-line store is open 24/7 with full ordering capability
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Orders and emails generally responded to within 12 hours
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We can be reached by phone (908.709.4364) during normal store hours (see below)
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STORE HOURS
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(effective 9/1/11)
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Monday: CLOSED
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Tuesday: 10:00 AM - 6:00 PM
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Wednesday: 10:00 AM - 6:00 PM
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Thursday: 10:00 AM - 6:00 PM
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Friday: 10:00 AM - 6:00 PM
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Saturday: 10:00 AM - 5:00 PM
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Sunday: 11:00 AM - 3:00 PM
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JOINING OUR MAIL LIST
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We use an email list to send notices on coupons, events and other important information
about Just4Pooches
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We generally send no more than two (2) emails per month
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Our list is managed by Constant Contact, one of the most respected names in email
management and privacy
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Since our list is managed by a third party, it is always easy to change your subscription
or cancel at any time
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Your information is secure and will never be sold to third parties.
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Joining our email list is easy. Click here to join now.
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ORDERING
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We accept orders through our secure website and toll-free hotline at: 1.866.895.4364
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We accept credit cards (Visa, Mastercard and Discover), personal checks and money
orders drawn in US funds. We also accept PayPal. Personal checks are not accepted in our stores, but we also accept
Debit Cards in our stores
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On-line orders are generally processed in 24 - 48 hours. We will notify you of
any delays
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All orders and shipments are confirmed by email
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RETURN POLICIES
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We gladly accept returns as long as you follow our guidelines
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Do not return any merchandise without contacting us first for a RA #. Call 908.709.4364
to obtain the return authorization. Returns without an RA # will not be accepted.
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Full refunds, store credit or exchanges are available on any new, unopened merchandise.
To qualify for a refund, we must be notified within 3 days of receipt of merchandise and merchandise must be returned
within 10 days of receipt. All sales final after 10 days from receipt.
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No returns permitted on holiday items - one time size exchange only. This applies
to Christmas/Hanukkah, Halloween, Thanksgiving, Valentine's Day, St. Patrick's day and 4th of July items. It also
applies to Wedding and Birthday-related items. No exchanges after the holiday has passed.
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Sales are final on sale / closeout merchandise - no returns.
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We must be notified of damaged shipments within 24 hours of receipt of merchandise
- save all packing materials for inspection.
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All return shipping fees are the responsibility of the customer unless return
was due to our mistake.
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Opened merchandise can not be returned. Food, supplements, wellness and other
consumables can not be returned at all. Any items returned in what we consider "used" condition, will
not be accepted and buyer will be responsible for all shipping fees.
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All merchandise MUST be in new condition with tags still attached. PLEASE do not
return apparel, collars, etc. with dog fur still on them as these will not qualify for a refund. Thanks for your
cooperation.
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Returns should be sent to:
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Just4Pooches
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Returns Department
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8 No. Union Ave.
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Cranford, NJ 07016
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SHIPPING POLICIES
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Why do we charge for shipping?
As a small company, we must charge for shipping which represents one of our single largest expenses. Our standard
ground shipping is a flat-rate of $4.95 which we think is highly competitive. We also offer upgraded 2-day and
3-day services for an additional charge.
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Shipping Methods & Costs
Standard Ground, 3-Day Select and 2 Day Air Service is available for order shipped to the continental US. Our rates
are flat-rates and very competitive.
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Shipping fees are NOT refundable.
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P.O. Box, APO, Alaska, Hawaii and Puerto Rico orders are shipped via USPS Priority
Mail, all other shipments are via UPS or USPS.
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Address Corrections
Customers are urged to ensure that their delivery addresses are entered
correctly. For example, don't substitute "street" for "avenue". Any corrections that need to
be made by United Parcel Service or the USPS will result in a $8 service fee being charged to you.
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Weight Surcharges
Due to the weight of some of the products we offer, a small surcharge
may be added to the standard shipping rates for shipments over 10 pounds. We will email you to confirm extra shipping.
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Alaska / Hawaii / Puerto Rico / Canada
We ship to Alaska, Hawaii, Puerto Rico and Canada via USPS Priority Mail.
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International
For international shipments, please email us for rates. Currently, we ship to the following countries: Australia,
Canada, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Mexico, New Zealand, Poland, Singapore, Spain, Taiwan,
United Kingdom. Shipments outside the 48 contiguous United States may be subject to import charges and taxes, which
are the responsibility of the purchaser or the recipient.
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Sales Tax
We are required by law to collect sales tax for deliveries to all states
in which we operate a retail store. Currently, we collect sales tax in New Jersey only. For on-line orders, we
will automatically calculate sales tax if the order is submitted without.
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All shipments are confirmed by email.
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Shipping charges and terms are subject to change without notice.
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2011 Holiday Shipping Calendar - in
order to receive your items in time for the holidays, please place your order no later than the date in the table
below.
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Service Type
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Last Order Date
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Ground Service
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12/15/11 (4:00pm EST)
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3-Day Service
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12/21/11 (4:00pm EST)
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2-Day Service
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12/22/11 (4:00pm EST)
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SHOPPING CART PROBLEMS
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If you are having difficulty adding items to your shopping cart, it is likely
a cookie problem. You must have cookies turned on to shop our site. Please turn on your cookies and then try to
shop again. If you have turned on your cookies and continue to have problems, please call our store toll-free for
assistance at 1.866.895.4364.
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